FAQs

A: Since its establishment, our company has been deeply involved in the field of stainless steel sanitary tanks, pumps, and fluid processing equipment for over 20 years. We possess extensive expertise and accumulated experience, dedicated to providing reliable process solutions for global customers.

A: Our design and manufacturing strictly adhere to internationally recognized standards and norms, including but not limited to:
* Pressure Vessel Standards: PED 2014/68/EU (Category I/II), GB150.
* Sanitary Standards: 3-A Sanitary Standards, EHEDG guidelines, FDA CFR 21.
* Quality System: ISO 9001.
* Electrical Safety: CE Marking requirements.
We can apply corresponding standards based on your specific market and industry requirements.

A: We primarily use AISI 304 and 316L stainless steel, providing full Material Certificates. To guarantee sanitary standards:
* High-Precision Polishing: All product contact surfaces are mechanically or electropolished to a mirror finish of Ra < 0.8µm or higher.
* Crevice-Free Design: Features large radius corners and uses sanitary quick-release clamps at all connections.
* Compliance: Ensures all materials and non-metallic components (e.g., seals) comply with FDA standards.

A: We guarantee welding quality through the following methods:
* Certified Welders: All welders are strictly trained and certified.
* Automated Welding: Utilizes automatic TIG welding for long seams and critical paths, ensuring uniformity and smoothness.
* Non-Destructive Testing (NDT): Performs 100% visual inspection (boroscope), liquid penetrant testing, etc., on critical welds as required by standards.

A: We offer both mechanical polishing and electropolishing. Electropolishing creates a chromium-rich passive layer, significantly enhancing corrosion resistance, preventing pitting, and resulting in an extremely smooth surface that prevents product adhesion and is easier to clean and sterilize.

A: Yes. Our standard products comply with CE/PED directives. We can ensure all designs and materials meet FDA and 3-A sanitary criteria based on client project requirements.

A: Absolutely. Customization is our core service. Please provide your detailed process parameters (e.g., capacity, viscosity, temperature, pressure, PH value, flow rate, etc.). Our engineering team will design the most suitable equipment to ensure optimal performance and efficiency.

A: Upon receiving your basic process requirements and equipment specifications, we typically provide a preliminary technical proposal, main equipment drawings, and a quotation within 48 hours. For highly complex projects, it might take slightly longer, and we will communicate this in advance.

A: We provide highly efficient insulation solutions. The insulation thickness is calculated based on your process temperature and ambient conditions to ensure the surface temperature meets safety standards (typically not exceeding ambient temperature +5°C) and minimizes energy loss.

A: We offer various impeller types (e.g., anchor, paddle, turbine). Our engineers select and design the most suitable agitator based on your material characteristics and process objectives (emulsifying, homogenizing, heat transfer, suspension). We can also utilize CFD (Computational Fluid Dynamics) simulation to optimize flow patterns, thereby ensuring mixing efficiency.

A: Yes. We recommend the most suitable pump type based on your product characteristics:
* High Viscosity / Containing Particles: Recommended Rotary Lobe Pumps or Single Screw Pumps.
* Shear-Sensitive: Recommended Low-Shear Centrifugal Pumps or specially designed Positive Displacement Pumps.
* Sanitary Requirements: All pumps feature sanitary design for easy cleaning and maintenance.

A: We offer various sanitary mechanical seal options, including single seals and double seals (with barrier fluid for dual protection). Seal materials (e.g., Silicon Carbide, Alumina Oxide) are selected based on the medium, temperature, and pressure to ensure long service life and leak-free operation.

A: Yes. Our equipment is designed with a "crevice-free" principle, standardly equipped with CIP spray balls to ensure cleaning coverage of all internal surfaces. Tanks and piping systems can be designed to withstand the saturated steam temperatures and pressures required for SIP, ensuring thorough cleaning and sterilization.

A: We can integrate various sanitary instruments, such as temperature sensors (PT100), pressure sensors, level gauges (capacitive, radar), pH meters, and load cells. All equipment is prepared with abundant automation interfaces (e.g., PNP/NPN, 4-20mA, Profibus, Ethernet/IP) for easy integration into your PLC or DCS system.

A: Our standard payment terms are: 30% down payment upon contract signing, and 70% balance payment before shipment. We accept sight Letters of Credit, subject to mutual agreement on the terms and associated bank charges.

A: The production lead time for standard products is approximately 15-30 days. For custom projects, the lead time depends on the complexity of the technical solution, generally ranging from 45-60 days. A detailed production schedule will be provided upon order confirmation.

A: Yes, rest assured. As an experienced exporter, we can act as your full agent, handling all export customs declaration, booking, and documentation (e.g., Bill of Lading, Certificate of Origin, Packing List, Commercial Invoice). For CIF terms, we also arrange ocean freight and insurance.

A: Yes, we provide professional overseas installation, commissioning, and operator training services. Our engineers hold business passports and can travel to your facility. All associated costs (international airfare, visa, local transportation, and accommodation) are to be covered by the client.

A: We maintain a stock of common spare parts (e.g., mechanical seals, gaskets, motors, bearings) in our domestic warehouse to facilitate fast delivery. A detailed spare parts list will be provided, allowing you to pre-order based on your maintenance schedule.

A: We provide 7x24 online technical support. For urgent issues, we commit to responding within 4 hours and providing preliminary solutions or troubleshooting guidance within 24 hours. If replacement parts are needed, we will arrange shipment via the fastest available method (e.g., DHL, FedEx).

A: We offer a 12-month warranty period starting from the date the equipment arrives at the destination port. The warranty covers any issues resulting from design and manufacturing defects. It excludes damage caused by misuse, normal wear and tear, unauthorized modifications, or force majeure.

A: Yes. We provide comprehensive, professional English-language installation, operation, and maintenance manuals with each equipment delivery, including parts diagrams, electrical schematics, installation procedures, and precautions.

A: We warmly welcome potential clients and partners for factory visits! You can see our production facilities, quality control processes, and professional team firsthand. Please inform us of your plans in advance so we can arrange the reception.

A: Yes, we regularly participate in renowned industry trade shows domestically and internationally, such as China Brew & Beverage (CBB) / INTERPHEX China and Germany's ACHEMA. Please follow our official website or contact us for the latest exhibition information. We look forward to meeting you there!

A: Currently, our headquarters and production base are located in Wenzhou. Wenzhou boasts a comprehensive supply chain and convenient port access (e.g., Ningbo Port/Shanghai Port), making it highly advantageous for exports. We are planning to establish overseas service offices to better serve local customers.

A: We are very interested in establishing distributor partnerships with companies that have strong capabilities, relevant market channels, and focus on related fields. The cooperation process typically involves:
1. Please introduce your company's background, market focus, and sales network.
2. Both parties sign a Distributor Agreement clarifying rights and obligations.
3. We will provide comprehensive product training, technical documentation, and marketing support.
You are welcome to submit your company's detailed information via our official email, and we will assign a specialist to contact you.